Reliability Improvement & Auditing

The most efficient way to reduce your after-sales cost and increase profitability is to tackle the quality issue at its root

At TOP INSIGHT, we know that quality issues and defective parts downstream often lead to significant after-sales cost and can harm brand reputation upstream.
End-user breakdown and quality claims always imply diagnostic from a technician (labor cost), new part shipping cost, part or ebike replacement cost.

TOP INSIGHT is the only company in the industry that offers full stream customized solutions that enable you to achieve a better component quality monitoring, product reliability, after-sales cost control and maintain a good brand reputation among your customers and retailers.

Thanks to our strong experience in the industry, we have for several years work with market leaders on their product reliability problematics. We built optimal solutions including a set of processes, tools, best practices and follow-up.

Quality Issue Detection and Configuration Support

We offer support on configuration and diagnostic software to help you detect quality issues at various stages of the drive system lifecycle (at supplier, on your assembly line/warehouse, at retailer). With this support, TOP INSIGHT has helped clients to improve their fault detection and thereby reduce their defective rate from X to Y%.

Failure Rate Tracking

We can help you to ensure better component quality monitoring and increase product reliability. To do so we use pareto analysis, fault rate tracking, and other methods to track failure rates and identify the root causes of quality issues. With this approach, clients can take corrective actions to reduce after-sales cost and maintain brand reputation.

Process and Design Continuous Improvement

We use quality management tools such as 8D, RCA, 5Why, Ishikawa, and project management tools like PDCA to drive continuous improvement in product design and manufacturing processes. By decreasing failure rates through this approach, clients can achieve better product reliability and control after-sales cost.

Supplier Quality Management

Once fault root causes are identified and corrective actions decided, TOP INSIGHT offers supplier quality management services, including supplier audits, product inspections, and production control to make sure that quality measures are well implemented. This can help you minimize risks and improve product quality.